We may collect and process the following Information about you:
a. Information that you provide by filling in forms on our Platform, including information provided at the time of registering to use our Platform subscribing to our Services or requesting further services;
b. The Information you provide when you enter a promotion via our Platform, provide reviews, testimonials or feedback on our Platform;
c. Information you provide us, or that we may collect from you, when you report a problem with our Platform;
d. A record of correspondence if you contact us;
e. General, aggregated, demographic and non-personal Information;
f. If you download or use our mobile application, we may have access to details about your location and your mobile device, including a unique identifier for your device;
g. Details of transactions you carry out through our Platform and of the fulfilment of your orders;
h. Details about your computer, including but not limited to your IP address, operating system and browser type, as well as information about your general internet usage (e.g. by using technology that stores information on or gains access to your device, such as cookies, tracking pixels, web beacons, etc., (together, "Cookies"));
i. Your email address from a third party if you indicate that you have consented to that third party sharing your Information with us; and
j. Any other Information we consider necessary to enhance your experience on the Platform.
You directly provide us with most of the Information we collect. We collection information and process data when you:
a. Registration online web and/or on our mobile application
b. Place an order and payment for any of our products or services
c. Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
d. Use or view our website via your browser's cookies.
We may use Information held about you in the following ways:
a. To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
b. Process your order, manage your account
c. To provide you with location-based services, such as advertising, search results and other personalized content;
d. To carry out our obligations arising from any contracts entered into between you and another entity using our Platform or between you and us;
e. To improve our Services and to deliver a better and more personalized service to you;
f. to ensure that content from our Platform is presented in the most effective manner for you and the device you use to access our Platform;
g. to notify you about changes to our Services;
h. for any other reason which we deem necessary to enhance your experience of the Platform;
i. to administer and manage our incentives programs and fulfil your requests for incentives and/or to allow you to participate in sweepstakes and to notify you if you are a sweepstakes winner.
When we process your order, we may send your Information to and also use the resulting information form, credit reference agencies to prevent fraudulent purchases.
TO WHOM WE MAY DISCLOSE YOUR INFORMATION
To offer you our Services, we may engage with businesses who are affiliates of us and/or non-affiliated service providers (including but not limited to logistics businesses used to deliver products to you, marketing companies, payments processers to process online transactions). We may involve other businesses in your transactions, who may store your Information in a digital wallet to make your use of our Services more efficient.
You understand that it is important that such businesses have access to the relevant Information to perform their functions. We will ensure that these businesses do not use your Information for other purposes. We may also receive Information from these businesses (including but not limited to updated delivery and address information), which we may use to correct our records and deliver your next purchase but not limited to this particular usage.
By using our Platform, you hereby freely and specifically consent to the transfer, storage, use, and disclosure of your Information among businesses who are affiliates of us and/or non-affiliated service providers, wherever located. These businesses shall be contractually bound with us ,to respect the confidentiality of your Information.
If you have agreed to receive marketing, we may also use your Information to provide you with updates about goods and services which may be of interest to you and enhance your Platform experience, service messages, new features, enhancements, special offers and events of interest. We may contact you via various channels, including without limitation emails, push notifications, web notifications, post, telephone SMS, in-app messagesand news feed cards.
You have the right at any time to stop us from contacting you for marketing purposes or giving your Information to other members of our Company Group (including our affiliates).
We may permit third parties to use your Information. For example, we may provide advertisers Information to help them reach the kind of audience they want to target and to enable us to comply with our commitments to our advertisers (including but not limited to displaying their advertisements to a target audience).
Additionally, you may be asked to provide additional Information to participate in some of our market research activities, including competitions and promotions. For example, if you win a competition, you may be asked to provide further personal Data to establish your eligibility and provide you with the prize.
This Information may be collected by us or our co-sponsors or vendors for the promotion. Note that you should review such third parties’ privacy policies to see how they may use any information/Information that they collect or received from us.
If you no longer wish to be contacted for marketing purposes, please click here .
In the event that we or substantially all of our assets are acquired, customer information will be one of the transferred and/or assigned assets.
We release account and other Information when we believe such a release is appropriate to comply with the law and law enforcement investigations and to protect the rights, property or safety of our users or others
This includes exchanging information with other companies, authoritiesand organizations for various reasons, such as fraud protection and credit risk reduction.
Note that our Platform may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.
Please check these policies before you submit any personal Data or other information to these websites.
We securely store your Informationin theUnited Arab Emirates Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. Moreover, your Information may be transferred, stored, processed, and used by our affiliated companies and/or non-affiliated service providers in one or more countries outside your originating country. Your payment details may be transferred to and stored with our affiliated companies in order to, among other things, process your payment details and provide support services to you.
We will keep your Information for ten (10) years otherwise permitted or required by law. Once this time period has expired, we will delete your Information by scrambled process.
It is important for you to protect yourself against unauthorised access to your password and to your devices used to access our Services. You are responsible for keeping your password confidential. For example, ensure that you sign off when you have finished using a shared device.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Information, we cannot guarantee the security of your Information transmitted to our Platform and any transmission is at your own risk.
We would like to make sure you are fully aware of all your Data protection rights. Every user is entitled to the following:
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected]
You are able to access a broad range of information about your account and your interactions with the Platform for the purpose of viewing and, in certain cases, updating your Information.
Examples of information you can access easily at the Platform include:
You can opt-out of receiving future marketing communications from us at any time by adjusting your customer communication preferences, through the unsubscribe link within the email communication. For marketing via your mobile application, you will need to adjust your notifications settings in the general section of your mobile.
Also, our system will place cookies when you log on to our Platform and this is to ensure you have an enjoyable user experience and are able to utilize all aspects of the Platform. You may disable Cookies by changing the settings on your browser. If you disable Cookies, it will affect how our Platform works and you may not be able to access or use certain areas of our Platform or full functionality. For example, performance cookies collect information about how you use the Site, for instance, which pages you visit most often, which allows us to provide you with targeted and relevant choices that enhance your Site experience.
We may retain a copy of your Information for compliance reasons. When you update Information, we may retain a copy of the prior version for our records.
We may e-mail periodic reminders of our notices and conditions, but you should check our Platform frequently to see recent changes.
Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact us at [email protected]